Question 1

Do you offer a free trial?

Accepted Answer

Yes. We edit up to 5 of your own images completely free — no credit card, no commitment. It's the best way to see the quality before committing to a larger volume. Request it from our free trial page.

Question 2

How much does product photo editing cost?

Accepted Answer

Pricing starts from $0.29/image for basic background removal and goes up to $3.50/image for advanced fashion or jewelry retouching. The exact cost depends on the service and complexity. Most e-commerce clients pay between $0.35 and $1.00 per image. Request a no-obligation quote and we'll price your specific brief.

Question 3

Is there a limit on the number of images I can submit?

Accepted Answer

No. You are free to submit as many images as you like. For test/trial jobs, we will complete up to 5 images. Once the results are approved and an agreement has been made, we proceed with the full batch.

Question 4

How do I get started?

Accepted Answer

Three steps: request the free trial, review the results together, and if it's a fit we onboard you as a regular client. The onboarding process takes under 24 hours. There are no minimum volume requirements to get started.

Question 5

Do you work with photography agencies and studios?

Accepted Answer

Yes — we're a production partner for photography studios, advertising agencies, and in-house e-commerce teams. We offer agency pricing for clients with consistent monthly volume: tiered rates, a dedicated account manager, and guaranteed delivery SLAs.

Question 6

How can I give feedback on the service I received?

Accepted Answer

We always welcome your feedback — whether the service exceeded expectations or fell short. Contact us and we'll respond as soon as possible. Client feedback directly shapes how we set standards for your account.

Question 7

How do I get in touch if I have more questions?

Accepted Answer

You can reach us at any time via email at info@theblackfoxstudio.com, through our website contact form, or by calling (+88) 019 24 482 868. We reply within 2 hours, 24/7.

Question 8

What kind of images do you retouch?

Accepted Answer

We provide professional post-production for a wide variety of image types: Beauty Retouch, Ghost Mannequin (Neck Joint), Jewelry Retouch, Product Retouch, Flat Clothing Retouch, Model Retouch, Clipping Path & Background Removal, Image Masking, Shadow Creation, and Reflection Effects. High-quality results at scalable, competitive rates.

Question 9

Can you edit product photos for Amazon?

Accepted Answer

Yes — it's one of our most requested services. We meet all Amazon image requirements: pure white background RGB 255,255,255, product filling at least 85% of the frame, no text or watermarks, JPEG format. We deliver images ready to upload directly to Seller Central.

Question 10

Do you edit images for Shopify, eBay, or Etsy?

Accepted Answer

Yes. We know the technical requirements for all major e-commerce platforms. We configure output specs — size, background, crop, aspect ratio — to each platform's standards. Tell us where your images are going and we set up the workflow.

Question 11

Do you offer ghost mannequin (invisible mannequin) editing for fashion?

Accepted Answer

Yes. Ghost mannequin editing creates the 3D floating garment effect — removing the mannequin and joining the interior of the garment. It's the industry standard for fashion e-commerce. Pricing from $0.85/image with 24-hour delivery.

Question 12

Can you retouch jewelry photos?

Accepted Answer

Yes — jewelry retouching is one of our specialist services. We work with diamonds, gold, silver, and gemstones: facet enhancement, unwanted reflection removal, metal polishing, and focus stacking. Pricing from $3.50/image.

Question 13

Can you remove backgrounds from images with hair or complex edges?

Accepted Answer

Yes. For subjects with hair, fur, or complex textures, we use alpha channel masking rather than basic clipping paths. This guarantees soft, natural edges even on gradient or backlit backgrounds. Pricing from $0.75/image.

Question 14

What is your standard delivery time?

Accepted Answer

Our standard delivery time for most jobs is 24 hours, depending on volume and complexity. If you have a specific deadline, mention it when submitting your order — we will do our best to accommodate your timeline.

Question 15

Do you offer rush/priority delivery?

Accepted Answer

Yes, we offer Rush (12 hours, +20%) and Priority Lab (6 hours, +50%) delivery. Availability depends on current workload — contact us before placing a rush order.

Question 16

Can you handle large batches of thousands of images?

Accepted Answer

Yes. We have capacity to process 10,000+ images per week without compromising quality. We run dedicated teams for high-volume clients, with shift-organized workflows to guarantee on-time delivery. Contact us to discuss your monthly volume.

Question 17

What file formats do you deliver in?

Accepted Answer

We deliver in any format you need: JPEG, PNG (with or without transparent background), PSD, TIFF, WebP. We can configure multiple output variants in a single order — for example, JPEG for Amazon and transparent PNG for your website.

Question 18

How do you keep my images safe?

Accepted Answer

All images submitted to BLACKFOX DIGITAL are covered by a strict non-disclosure agreement. Our servers use encryption to ensure no data is accessed by unauthorized parties. As standard policy, all client files are securely deleted within one week of full payment being received.

Question 19

Do you sign an NDA?

Accepted Answer

Yes. For clients working with exclusive product imagery, seasonal collections, or unreleased fashion photography, we sign a non-disclosure agreement before any work begins. Contact us to request one.

Question 20

Do I have to pay for revisions?

Accepted Answer

If the delivered images do not match the original specifications you provided, revisions are completed at no additional charge — we stand behind our quality guarantee. If revisions are requested because requirements changed from the original brief, additional charges may apply.

Question 21

Do you offer volume discounts?

Accepted Answer

Yes. We offer tiered volume discounts: 10% for 101–500 images/month, 15% for 501–1,000, and 20% for 1,000+ images/month. Every arrangement is confirmed during onboarding. Contact us for a custom quote.

Question 22

Is there a minimum order?

Accepted Answer

No minimum order is required. You can send us a single image or 10,000 — standard per-image pricing applies from your very first file. No setup fees, ever.

Question 23

What payment methods do you accept?

Accepted Answer

We accept credit/debit card, PayPal, and bank transfer. For high-volume clients, we can configure monthly invoicing. Payments are processed in USD or EUR depending on your preference.

Question 24

Do you work on RAW files?

Accepted Answer

Yes, we work on RAW files (CR2, NEF, ARW, DNG, etc.). Working from RAW gives us significantly more editing latitude — particularly for color correction, exposure, and skin retouching — resulting in a higher quality final output.

Question 25

How do I send images to you?

Accepted Answer

Share files via your preferred method: direct upload through our client portal, FTP, Dropbox, Google Drive, WeTransfer, or any other file-sharing platform. We work with whatever system fits your existing workflow.

Question 26

Can you match an exact background color?

Accepted Answer

Yes. If you need a specific background — Amazon's pure white #FFFFFF, a platform grey, or your brand color — we match it to the pixel. Provide the hex code or RGB/CMYK values and we configure it as the standard for your account.

Question 27

Do you edit 360-degree product photos?

Accepted Answer

Yes. We edit 360° product sequences frame by frame: sub-pixel alignment, consistent exposure locking, and equipment removal. The result is a flicker-free interactive spinner ready for Sirv, Spinzam, or your platform's viewer. Pricing from $0.50/frame.

Question 28

Can you optimize images to improve my website's PageSpeed score?

Accepted Answer

Yes. Our web optimization service compresses images without visible quality loss, converts to modern formats (WebP, AVIF), and injects SEO metadata. Pricing from $0.25/image. Ideal for Shopify, WooCommerce, or any store looking to improve Core Web Vitals.

Question 29

What resolution should I send?

Accepted Answer

Higher resolution always gives better results. Aim for a minimum of 3,000px on the long edge for product or jewelry retouching. For standard background removal, 1,500px is sufficient. If your images are already cropped or low-resolution, note it in the brief and we'll adapt the workflow.

Question 30

Can you replicate my current editing style?

Accepted Answer

Yes. Send us 3–5 reference images that represent your current standard, and we'll analyze them and create a style guide for your account. From that point forward, every order follows that standard consistently — no need to re-explain it each time.

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